Booking Terms and Conditions

COVID-19 (Coronavirus) Guidance

You acknowledge that you are choosing to travel at a time where you may be exposed to COVID-19 and that your travel plans may be impacted by COVID-19.  You should familiarise yourself with NZ requirements around the requirement for face masks.

You acknowledge that your decision to travel is made based on your own consideration of all relevant travel information, including applicable health risks and travel restrictions that include (without limitation) border closures, isolation, and quarantine requirements.

Booking Payment

At the time of confirmation, payment should be made within 24 hours.

If a payment is made on a weekend (Saturday or Sunday) or a Public Holiday, a screenshot of confirmed payment is required to be sent through.

Change and Cancellation Fees

Subject to your refund and remedy rights under the Consumer Guarantees Act, the following change or cancellation fees will apply to your booking, as set out below: 

• If arriving by ship, and is unable to dock, a full refund will be paid except for the administration and booking fees (15% of total price)
• To receive a full refund, travelers may cancel up to 48 hours before the tour start date in the local time zone. No refunds will be given after that time. 
• Refunds will not be paid if you don’t arrive at the pre-arranged meeting points at the arranged time.
• Other circumstances will be considered on a case-by-case basis.

These change and cancellation fees reflect the reasonable, direct and indirect costs, time and effort incurred or involved in us providing booking services to you, as well as processing and managing the changes to, or cancellation of, your booking.  

Unavoidable or Extraordinary Circumstances

In the event of unavoidable or extraordinary circumstances, we may materially modify or cancel your booking as set out below.   

In these Terms and Conditions “unavoidable or extraordinary circumstances” means any cause outside our reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by us (including, but not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, changes to health advisories and quarantines, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events).  

Cancellation due to Unavoidable or Extraordinary Circumstances

If your booking is cancelled due to unavoidable or extraordinary circumstances, we may offer you the full amount paid by you.